Last-Mile Delivery Tracking for E-Commerce
In e-commerce, the last mile is where customer experience is won or lost. AIQ Connect tracks every delivery live, routes multi-drop runs efficiently, confirms each drop with OTP proof of delivery, and keeps customers updated with ETAs, all self-hosted with no per-vehicle fees.
Multi-drop
OTP
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Last-Mile Delivery Tracking Software: Win the Last Mile, Every Order
Multi-drop routing, live tracking, OTP proof of delivery and customer updates, on one self-hosted platform.
Last-mile delivery software manages the final step of getting an order from your hub to the customer's door. It plans multi-drop routes, tracks every rider and delivery live, confirms drops with OTP-verified proof of delivery, and keeps customers informed with accurate ETAs, the part of fulfilment that shapes whether a customer orders again. AIQ Connect runs on your own server, so your customer and delivery data stays in-house, with no per-vehicle fees as your delivery fleet grows.
Multi-Drop Route Planning
Plan efficient routes for riders carrying dozens of orders. AIQ Connect sequences multi-drop runs to cut distance and time, so each rider delivers more per shift and your cost per delivery drops.
- Optimised multi-drop route sequencing
- More deliveries per rider per shift
- Lower cost per delivery
- Balanced loads across riders
Live Delivery and Rider Tracking
Track every rider and order live from hub to doorstep. Your team sees the status of every delivery in real time, so customer-service queries are answered instantly and problems are caught before customers complain.
- Live rider and order tracking
- Real-time status per delivery
- Instant answers to where is my order
- Exception alerts for delays
OTP Proof of Delivery
Confirm every drop with a one-time password the customer provides at handover, plus photo and timestamp. This removes the "I never received it" disputes and gives you proof each order reached the right person.
- OTP-verified delivery confirmation
- Photo and GPS-stamped timestamp
- Stops false non-delivery claims
- Clean record for every order
Customer ETA Notifications
Keep customers informed with accurate, live ETAs instead of a vague all-day window. Fewer missed deliveries, fewer calls asking where an order is, and a delivery experience that makes customers order again.
- Live ETA updates to customers
- Narrow delivery windows, not all-day
- Fewer failed deliveries
- Branded customer notifications
See the Last-Mile Platform in Action
Real workflows from the self-hosted AIQ Connect platform. Your data, your server, your brand.
Plan Multi-Drop Runs That Fit More Into Every Shift
Plan efficient routes for riders carrying dozens of orders. AIQ Connect sequences multi-drop runs to cut distance and time, so each rider delivers more per shift and your cost per delivery drops.
- Optimised multi-drop route sequencing
- More deliveries per rider per shift
- Lower cost per delivery
Track Every Rider and Order From Hub to Doorstep
Track every rider and order live from hub to doorstep. Your team sees the status of every delivery in real time, so customer-service queries are answered instantly and problems are caught before customers complain.
- Live rider and order tracking
- Real-time status per delivery
- Exception alerts for delays
Close Every Drop With Proof, Not Guesswork
Each delivery is confirmed with a one-time password the customer provides at handover, along with a photo and a GPS-stamped time. Customers get live ETAs instead of an all-day window, so fewer drops fail and disputes stop before they start.
- OTP-verified proof of delivery
- Photo and GPS-stamped timestamp
- Live ETA updates to customers
Self-Hosted vs Cloud Last-Mile Tracking Software
Cloud last-mile software keeps your customer data on the vendor's servers and bills you per vehicle every month. Here is how a self-hosted last-mile platform compares.
| Factor | Cloud Last-Mile Software | Self-Hosted AIQ Connect |
|---|---|---|
| Where customer data lives | Vendor's shared cloud | Your own server |
| Pricing model | Per-vehicle or per-order monthly | One-time license |
| Cost as delivery volume grows | Rises every month | Stays flat |
| OTP proof of delivery | Sometimes an add-on | Built in |
| Customer notifications under your brand | Vendor branding common | Fully white-label |
| Data ownership | Vendor controlled | You control it |
| Vendor lock-in | High | None |
Comparison reflects typical cloud last-mile platforms versus the AIQ Connect self-hosted model, as of 2026. Feature availability varies by vendor.
Up and Running in 4 Steps
A simple, direct process to get your e-commerce delivery solution live without delays.
Contact Us
Tell us your requirements, your delivery volumes and your target markets.
Installation
Our experts deploy on your server with your branding.
Configuration
Custom protocols, devices and features set up for your delivery model.
Go Live
Start tracking deliveries and growing your business.